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Shipping; Cancellations; Return Policy

 

Shipping.  At this time, we will only ship products ordered on the Website to United States postal addresses in the lower 48 contiguous United States only. At this time, we do not ship products to Alaska, Hawaii, Puerto Rico, Guam, or military bases or anywhere else outside the lower 48 contiguous United States.  When completing an order, you are responsible for entering an accurate address for delivery. Once an order has shipped, we are not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery.

 

Cancellations.  If you make a purchase through the Website, then once an order has shipped, we cannot accept returns or exchanges. You may cancel an order before we have packed or staged the order for shipping. If you make a purchase through a retailer, then please contact the store you purchased from for a return or exchange.  We are unable to provide a return or exchange for a purchase made through a retailer.

 

Damaged or Defective Products.  If you make a purchase through the Website and you believe you have received damaged or defective products, then please contact us at support.uncovery@unilever.com.  Please retain all packaging and products you have received; you may be asked for more information to process your request.