Cancellations.  If you make a purchase through the Website, then once an order has shipped, we cannot accept returns or exchanges. You may cancel an order before we have packed or staged the order for shipping. If you make a purchase through a retailer, then please contact the store you purchased from for a return or exchange.  We are unable to provide a return or exchange for a purchase made through a retailer.

Damaged or Defective Products.  If you make a purchase through the Website and you believe you have received damaged or defective products, then please contact us at support.uncovery@unilever.com.  Please retain all packaging and products you have received; you may be asked for more information to process your request.